Privacy Policy

At Jointly, we are committed to providing our users with exceptional services.  Protecting the personal information of our users is one of our highest priorities. To ensure accountability, we have developed this Privacy Policy and have trained our staff about our policies and practices.

This Privacy Policy describes how Jointly Solutions Ltd., doing business as Jointly (“Jointly”, “we”, “us” or “our”) collects, uses, maintains, discloses and otherwise treats personal information of its users (“you”) of its website at getjointly.ca (the “Website”) and services offered by us through the Website (“Services”).

Please read the Privacy Policy carefully before you start to use the Website and our Services. By using the Website and Services, you accept and agree to be bound and abide by the Privacy Policy. If you do not agree to the Privacy Policy, you must not access or use the Website or our Services.

Application of Privacy Laws and the Definition of Personal Information

Organizations engaged in commercial activities in Canada, including Jointly, must comply with the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”) and “substantially similar” provincial legislation.

Personal information is broadly defined in PIPEDA as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Such personal information may include an individual’s name, birth date, mailing and residential addresses, e-mail address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, username or other similar identifier, billing and account information, and any other identifier that may be used to contact the individual. However, personal information does not include business contact information including your name, position name or title, business address, business email address, and business telephone or fax numbers.

1. Collection and use of personal information

You can access our Website without providing personal information. If you choose to use our Services, contact us with questions, or sign up for our communications, we will ask you to provide personal information. The personal information that we request will vary depending on how you choose to interact with us.

When you create an account

If you choose to create an account, we will ask you to provide your first name, last name, email address, and province of residence, and to create a password. We may also ask you to provide additional information to help us determine which of our Services is most suitable for you, including your gender, date of birth, marital status, and general information about your spouse, children, pets, assets, and debts (as applicable). We use this information to create an account and recommend appropriate Services to you. We may also use this information to understand our users and their needs and preferences so that we can improve and develop our Services and our Website and tailor our communications.

To create relationship agreements

If you use our Services to generate relationship agreements or other related documents you will need to provide additional information including: information about your spouse and children, including their full names and dates of birth; information about your employment, self-employment, or businesses, including your income, your partner’s income; financial information about you and your partner; information about your health; information about your wishes for the future with respect to children, life plans, and property division; and any other information that is relevant or necessary to generate your relationship agreement. We only use this information to generate your relationship agreement and related documents. Some information is optional and can be skipped. We strongly recommend you and your partner prepare complete lists of your property and debts. This is done via a worksheet you complete outside of the Site. You will not upload these lists to Jointly and you do not need to provide them to us to generate a relationship agreement. You will attach these worksheets to your relationship agreement after you have generated it from the Website.

To process payments

We use a third-party payments service provider to process payments on our behalf. Our provider collects your name, billing address, and payment card information (card number, expiry date and security code) in order to process payments on our behalf.

When you contact us or provide feedback

If you contact us, we will collect the information you provide to respond to your question, inquiry, or request. If you choose to provide a rating or review, we will use this information to improve our Service or our Website, or to develop new Services, and may use it to advertise the Service.

To send you communications

We use your personal information to send you communications including tailored marketing messages and transactional emails. You can unsubscribe from marketing communications at any time by using the unsubscribe feature provided or by contacting us as described below. You may still receive transactional emails from us even if you have unsubscribed from our marketing communications.

We also use personal information for other standard business purposes such as maintaining records, enforcing our agreements, detecting and preventing fraud, ensuring the security of our Website and meeting our legal and regulatory obligations.

2. Our Website

When you visit our Website, we automatically collect your IP address, the date and time of your visit, the pages you visit, the features you use, and the referring URL’s you came from. We use this information to improve our Website and Services.

We also use cookies and similar technologies to collect information about your visit to our Website, to remember your preferences and settings when you navigate through our Website, and for security purposes.

The information collected automatically may be considered personal information and may be used for statistical purposes and for improving our Website and service offering.

Many web browsers allow you to manage your preferences. You can set your browser to refuse cookies or delete certain cookies. You may be able to manage other technologies in the same way that you manage cookies using your browser’s preference. If you block cookies you may not be able to use all of the features of our Website.  For your convenience, we may offer links from our Website to other websites. We do not control, and are not responsible for, the personal information handling practices of other websites. We encourage you to consult the privacy policies for these websites before providing any personal information.

Targeted advertising and analytics
 
We may use third party providers, including Google Analytics, Amplitude, Microsoft Advertising, and Facebook Ads to collect information about your use of our Website, such as the features used and time spent on our Website, to help us better understand our users and improve our Website. These services may use cookies, web beacons, and other storage technologies to collect or receive information from you and elsewhere on the internet and use that information to provide measurement services and targeted ads.

You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. You can opt-out of Google’s personalized advertising features through Google Ads settings here: https://adssettings.google.com. Where available, you can opt-out of personalized ads from other advertising networks here: https://optout.aboutads.info.

You can adjust how ads are targeted to you through Facebook Ads here: https://www.facebook.com/help/568137493302217. You can also influence the types of ads you see by providing feedback or hiding ads here: https://www.facebook.com/help/146952742043748?helpref=faq_content.

You can adjust how ads are targeted to your Microsoft account here: https://choice.microsoft.com. We may also work with social media platforms to deliver personalized ads on these sites.  You may also be able to control personalized advertising on social media platforms through the advertising or privacy settings of the applicable platform. To learn more about targeted advertising based on information about your online activities or to learn how to opt out of having your data used for online behavioral advertising, visit youradchoices.ca or networkadvertising.org/choices.

3. When personal information is shared

Service providers

We use service providers to provide certain services on our behalf such as data hosting, payment processing, marketing and communications, analytics, and customer service. Some of these service providers may be located outside of Canada, including in the United States or Europe. We do not disclose your personal information to third parties except as is required for a third party service provider who is part of the overall Services offering to complete its part of the Services.

Business transactions

Personal information may be used and disclosed to parties connected with the proposed or actual financing, securitization, insuring, sale, assignment, or other disposal of all or part of our business or assets, for the purposes of evaluating or performing the proposed transaction. Our assignees or successors may use and disclose your personal information for similar purposes as those described in this Privacy Policy.

Legal

We and our service providers may disclose personal information in response to a search warrant or other legally valid inquiry or order or as otherwise required or permitted by law, including as required or permitted by foreign laws applicable to us or our service providers.

4. Security of personal information

We have implemented physical, organizational, and technological security measures that are designed to protect the personal information in our custody and control from unauthorized access, use, or disclosure. However, please be advised that no security measures can offer absolute security.

The file containing your personal information is maintained on secure servers hosted by our service provider. Access to your personal information is limited to Jointly employees or service providers who require access for the purposes described in this Privacy Policy. We retain personal information for 7 years.

5. Access and correction

You may request access to or correction of your personal information in our custody or control by writing to us (see “Contact Us” section below).  Your right to access and correct your personal information is subject to applicable legal restrictions. We may request information from you in order to verify your identity before providing access or making corrections.

6. Privacy policy updates

This Privacy Policy is effective as of the Last Updated date written above. We may update or amend this Privacy Policy from time to time. The revised Privacy Policy will be posted on our Website. We recommend that you refer to this Privacy Policy frequently for the latest information about our personal information practices.
 
7.  Contact us

If you require more information or clarification on our privacy policy, please do not hesitate to contact our Privacy Officer at hello@getjointly.ca.